Terms an conditions of sale

1. General terms and conditions

These general conditions of sale (hereinafter the "General Conditions") apply to all sales of products (hereinafter "Products" or "Product") purchased through the website http://www.universoinunapietra.com/ (hereinafter, the "Site"). The use of remote sales service described in these Terms and Conditions is reserved exclusively for consumers (hereinafter "Customer" or "Customer"), understood as natural persons acting for purposes outside his trade, business or professional activity. The language used for executing the contract is Italian or English. The Customer is requested to read carefully the Terms and Conditions that are made available on the Site, in order to allow the storage and reproduction by the Client pursuant to art. 12 of Legislative Decree 9 April 2003 n. 70. Contracts with L'Universo in una Pietra (as defined below) through the Site are governed by Italian law and in particular by Legislative Decree 6 September 2005, n. 206 ("Consumer Code") and Legislative Decree 9 April 2003, n. 70 (hereinafter "Decree Ecommerce").

2. Identification of the seller

The seller is L'Universo in una Pietra di Parisi Emanuela, Sede Legale: Via Donatello, 20/A - Caponago (MB) Italy, Partita IVA: 02515610968 (here and after "L'Universo in una Pietra")

3. Information relating to the Products

The information relating to the Products of L'Universo in Una Pietra susceptible to distance selling through the Site are available, with their product codes, on the Site 
 The above information is provided in accordance with Articles 52 and 53 of the Consumer Code.

4. Price

Product prices are inclusive of all taxes and fees and the cost of delivery. All prices are expressed in Euro.

5. Order of Products

The essential features and prices of the products are given in the offer for each Product. To purchase the chosen Product the Customer shall complete and submit to The Universe in a stone in the order form in electronic format, following the instructions contained in the Site The Customer shall add the Product into "shopping cart" and, after I have read the General Conditions, with particular reference to the contribution towards the cost of delivery and the means of exercising the right of withdrawal, and the Privacy Policy, must select the desired payment method and choose the option "confirm order". Before you submit your purchase order the Customer will have the opportunity to correct any errors in data entry by following the proper procedure for modification contained in the Site In particular, the Customer has the right to modify the number of Products he intends to buy, adding or deleting one or more Products from the "shopping cart". By placing an order, the Customer acknowledges and states that you have read all the instructions provided during the purchase procedure and accept the Terms and Conditions. The Customer will have the opportunity to see and track the status of your order through the area "Orders" of your account. L'universo in una Pietra reserves the right to evaluate the acceptance of orders received and inform the Customer of any inability to accept orders received within 30 days from the day following that on which the customer has sent the order to the Universe in a stone and will refund any amounts already paid by the Customer for payment of the supply.

6. Methods of payment

The Customer may pay for the Products and the shipping expenses by delivery (for orders of less than € 200 tax-included), bank transfer (data header of the current account to the pgamento, are PROVIDED TERMINALS to the customer during the order confirmation) and by credit card or PayPal account. L'Universo in una pietra accepted through secure payment gateway circuit Paypal payments with the following credit cards:

  • Visa
  • MasterCard
  • American Express

The transaction will be charged to the Customer's credit card only after 

a) the data have been verified credit card,

 b) has been received the debit authorization by the card issuer that credit used by the Customer
c) has been confirmed the availability of the Product by the Universe in a stone. No charge will be made at the time of order, except the one concerning the expenditure necessary to ascertain the validity of the data of the credit card will be refunded immediately, however.

We also accept payments made by bank transfer. Any bank charges will be borne by the customer. In the event that, for whatever reason, payment of the amounts owed by the Customer is not practicable, the selling process is automatically canceled and the sale canceled automatically.

7. Order Confirmation

In accordance with the provisions of art. 53 of the Consumer Code, the Customer shall, at the time of the contract, by email, confirmation of receipt of the order placed by the customer, containing a summary of the General Conditions of the essential characteristics of the product ordered, the its price, amount paid, the existence of the right of withdrawal - with an indication of the timing and modalities for the return of the asset - the geographical address for any complaints and information about support services and guarantees which existing.

8. Inefficacy of the order

No contract shall be concluded between l'Universo in una Pietra and the Customer when l'Universo in una Pietra has reasonable grounds to believe that the customer does not operate on the basis of an effective and genuine interest in the purchase of products ordered, or exercises in abusively the right of withdrawal conferred by Article .12 below. In such cases, the order is duly submitted by the Customer shall be of no effect whatsoever. l'Universo in una Pietra will send to the Customer, via e-mail, a notice stating the failure to conclude the Agreement, also taking care of the cancellation of any debit and / or charge to the customer.

9. Transport and delivery

The Products purchased on the Site will be sent to the address indicated by the Customer. The customer has in any case the right to demand delivery of the goods to a person of his choice. At the time of delivery will require the signature of an adult over 18 years.

Deliveries can not be made to PO boxes. For each order completed on Site, The Universe in a stone emits receipt attached to the goods shipped. It is possibie to require an invoice, which is instead sent via e-mail or registered mail to the Customer, in accordance with Presidential Decree 445/2000 and Legislative Decree no. 52/2004. For the issuance of the invoice Gucci will refer to the data provided by the Customer. No change in the bill will be possible after the issuance thereof.

Delivery costs are borne by the Customer and are clearly indicated on the Site and in the order form. All purchases will be delivered by express courier service selected by the customer during the purchase among those offered by L'Universo in una Pietra (hereinafter, "Courier") from Monday to Friday, excluding national holidays and festivities. The Universe in a stone is not responsible for unpredictable delays. L'Universo in una Pietra will send the customer an e-mail confirmation once the shipped Products, which will be specified in the tracking number of the shipment through which you can view, subject to inclusion on the site of the Courier, the status of the shipment.

In any case, except in cases of force majeure or unforeseeable circumstances, pursuant to the Consumer Code the Products will be delivered within a maximum period of 30 (thirty) days from the day following that on which the customer has transmitted the order to l'Universo in una pietra, except that the L'Universo in una pietra does not communicate - within the same period, by e-mail - the inability to deliver the goods ordered due to sudden and temporary unavailability of the Products. In the event of such communication, L'Universo in una pietra will refund any amounts already paid by the Customer for payment of the supply.


In the event that, in the face of communication L'Universo in una pietra of a delay in the date of delivery, the Client wishes to cancel the order, any amount already paid by the same shall be refunded as soon as possible, but no later more than 30 (thirty) days from the day following that on which the customer has sent the order to L'Universo in una pietra.

For the delivery of the goods requires the presence of the customer or his representative at the address indicated in the order. Upon delivery of the goods by the Courier, the Customer is required to check that the number of packages delivered corresponds to that indicated in the transport document and that the package is intact or altered. Any damage to the parcel and / or to the Products or the mismatch in the number of packages must be immediately notified in writing on reserve through the proof of delivery courier. Once signed the Courier's transportation document, the Customer may not oppose objection on the external characteristic of the delivered package.

10. Right of withdrawal

L'universo in una pietra want to ensure complete customer satisfaction. Pursuant to Article 64 of the Consumer Code, the Customer is entitled to withdraw from the contract without giving any reason, by returning the Products purchased through the Website within 10 (ten) working days from the date of receipt of the Products .

To exercise the right of withdrawal, the customer must send to the following address: info@universoinunapietra.com a communication containing:
a) the intention to exercise the right of withdrawal pursuant to art. 64 of the Consumer Code;
b) the details of the Products for which the Customer wishes to withdrawal;
c) the order number issued at the time of purchase;
d) data relating to a bank account of the customer, only in the event that the Customer has made payment by bank transfer.

Such notice may be sent, within the said period of 10 (ten) days, including by e-mail, telegram and fax machines. In case of exercising the right of withdrawal, L'Universo in una Pietra will refund the full price of the Products provided that they are returned by the Customer in normal condition and only if the return instructions above are followed. The Universe in a stone reserves the right to refuse the return of those Products that do not conform to these requirements.

The refunds will be issued in the same method of payment used for purchase. The delivery expenses for the return of the Products shall be borne by the Customer any expenses incurred by the Customer for the return is not refundable. Each delivery contains easy to follow instructions for the return of the Products.


L'universo in una Pietra agrees to promptly refund the Customer within and no later than 30 days from the date of return of the Products. The Universe in a stone will send an e-mail confirming your refund. L'universo in una Pietra will not be responsible for reimbursement or damages for Product returned but were never received by L'universo in una Pietra due to loss, theft or damage that may have resulted in L'universo in una Pietra.

If the Customer decide to modify or delete the submitted order, shall promptly send an e-mail to info@universoinunapietra.com. Once the product has been sent the order may no longer be modified nor deleted until such time as the goods has been duly returned to L'universo in una Pietra. In this case, reference is made to the discipline of returns described above.

11. Replacement Products

L'Universo in una Pietra intended to give customers the opportunity to replace the Products purchased through the Site in order to obtain the replacement of a product should follow the procedure set out below. The Customer be unsatisfied and shall retain all documentation relating to the delivery and the Product itself in its original packaging and notify The Universe in a stone by e-mail at the following address: info@universoinunapietra.com. The Product to be replaced must be received, in normal condition, to the following address: Via San Carlo, 32 - 20851 Lissone (MB)- Italy. The evasion of the new order is subject to availability of the Products requested. The shipping costs for the return of the Product shall be borne by the customer. The replacement product will be sent to you via UPS at no additional charge of the shipping costs.

12. Lack of conformity

In case of lack of conformity of Products sold by L'Universo in una Pietra, the Customer shall immediately contact L'Universo in una Pietra to the email address info@universoinunapietra.com. At the sale of the Products are subject to the legal safeguards provided for in Articles 129, 130 and 132 of the Consumer Code. The customer has the right to restore, without charge, the conformity of the goods by repair or replacement or to have an appropriate reduction of the price or the contract rescinded. The customer will lose these rights unless the complaint to L'Universo in una Pietra the lack of conformity within a period of two months from the date on which he discovered the defect. The direct action to assert defects fraudulently concealed from L'Universo in una Pietra so requires, in any case, within a period of twenty-six months from delivery.

13. Errors

The information relating to the Products are provided on the Site constantly updated. However it is not possible to guarantee the complete absence of errors. L'Universo in una Pietra reserves the right to correct any errors, inaccuracies or omissions, including after an order has been sent, and also to change or update information at any time without prior notice.

14. Applicable law and jurisdiction

These Terms and Conditions are governed by Italian law and shall be interpreted in accordance with Italian laws. For disputes arising from the interpretation, validity and / or execution of these General Conditions the territorial imperative is that of the court of the place of residence or domicile of the consumer, if located in Italian territory.

15. Contacts

For more information please write to the following e-mail address: info@universoinunapietra.com, or at the following address: L’Universo in una pietra – Via Donatello, 20/A - Caponago (MB) Italy

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